Problem with PatentHunter? Here are Two Common
1. Using Older Version of
The USPTO website is sometimes updated requiring corresponding changes to PatentHunter. You
need to download and install the latest version of PatentHunter to ensure
proper functionality of the program. To ensure that you have the latest
version of PatentHunter installed, go to our
Download Section (to see your current
version, go to Help/About).
2. USPTO Website Not Working.
If you are running the
latest version of PatentHunter (see above) but are still encountering
download/searching problems, this may be related to the USPTO website
having server problems. To verify this, simply (i) go to the
USPTO Website and (ii) enter a patent
number you are having problems with. If you receive an error message from
the website, try again in an hour or so (once the USPTO website is
operating again, PatentHunter will then be able to download/search patents
again). If you are still having problems, see the
Common Questions section below for
the above does not address your issue, then please complete the form below
to submit your support issue. We attempt to contact all support
inquiries the same day via e-mail or telephone if possible.
Support Request Form